Service Desk Analyst (1st Line support) - Contract at Telefonica Tech

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Problem-Solving, Communication, Attention to Detail, Self-Motivated, Organizational Skills, Time Management, Flexibility, Enthusiasm, Approachability, Decision-Making, Professionalism, Technology Interest

Industry

Telecommunications

Description

Company Description This is a 3-month Day Rate Contract Role (Inside IR35). Shift Work required - 3-11pm Work from home. We are seeking an Service Desk Analyst for an initial 3 month contract assignment. The role will cover the hours 3pm - 11pm and you can work from home. The ideal candidate will serve as the first point of contact for customers reporting IT issues. You will play a vital role in delivering an exceptional standard of customer service, ensuring every query is logged, tracked, and resolved efficiently. This is a great opportunity for someone who is passionate about technology, enjoys problem-solving, and thrives on delivering excellent customer experiences. Job Description Key Responsibilities: Act as a routine contact point, receiving and handling requests for support from internal business users. Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution. Provide first line fault investigation and diagnosis, and promptly allocate unresolved issues as appropriate. Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues. Assist users in defining their access rights and privileges. Perform security administration tasks and resolve security administration issues. Investigate minor security breaches in accordance with established procedures. Contribute to the creation of support documentation Qualifications Essential: Experience with Microsoft Office suite. Excellent customer service skills within a technology environment Strong written and verbal communication skills. Interest in technology and problem-solving. Interpersonal Skills: Strong attention to detail. Self-motivated and eager to learn new skills. Excellent organisational and time-management skills. Flexible, enthusiastic, and approachable. Effective problem-solving and decision-making skills. Ability to work under pressure with minimal supervision. Professionalism with a focus on customer satisfaction. Additional Information Why Join Us? Be part of a supportive, customer-focused team. Opportunities to develop technical skills and grow within IT support. A role where your professionalism and service excellence will make a real impact. We believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Responsibilities

The Service Desk Analyst will act as the first point of contact for customers reporting IT issues and will ensure every query is logged, tracked, and resolved efficiently. The role involves providing first line fault investigation and diagnosis, and assisting users with their access rights and privileges.