Location:
Technology House, Library Road, Chorley
Report to:
Operations Director
Salary:
£26,500.00 - £30,000.00 per annum
Hours:
Full Time 40 Hours per week & Permanent

REQUIREMENTS:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice
• Proven experience in an IT Support Role and Team

ROLE OVERVIEW:

As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.
You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

RESPONSIBILITIES:

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

• Monitoring and maintaining systems and networks
• Installation and configuration of systems
• Diagnosing faults on both hardware and software
• Solving technical and application issues by phone, email or in person
• Walking clients through troubleshooting steps
• Re-fitting and/or replacing of client hardware
• Supporting updates and/or roll-outs for client applications (training of users as needed)
• Working to SLA’s
• Prioritising and managing multiple open tickets
• Establishing good working relationships with clients