• Senior Service Desk Analyst - 2nd line
• London - Onsite 5 days a week
• 6 month contract
• Inside of IR45
• £24.66 per hour
  My client is looking for a Senior Service Desk Analyst to work on a premium service desk as a 2nd line analyst.
  The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support.

Key Responsibilities:

• Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
• Communicate effectively on complex issues to meet business and customer requirements.
• Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
• Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
• Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
• Progress/close incidents to a satisfactory conclusion on the incident management system.

Requirements:

• Experience working as a Senior Service Desk Agent
• Win10 Exp
• MS365 Exp
• Financial Services Sector Exp

If you are avalable and interested please apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy

• Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
• Communicate effectively on complex issues to meet business and customer requirements.
• Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
• Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
• Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
• Progress/close incidents to a satisfactory conclusion on the incident management system