Looking for a Modern Workplace/Service Desk Analyst with excellent customer service skills to provide support to our customers. You will provide technical assistance and trouble shoot issues in person, over the phone and electronically.

• Act as a customer advocate. Respond promptly to requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve technical hardware and software issues, support remote users.
• Identify and effectively prioritise situations requiring urgent attention.
• Research solutions using available information resources.
• Advise user on appropriate action, educate user if required.
• Follow standard Level 1 and 2 service desk procedures. Escalation to 3rd level if necessary.
• Install and support user licensing such as Azure AD, M365 & Office365, MS Teams, SNOW, corporate apps and configure web gateways
• Maintain accurate inventory of all hardware and software resources and parts.
• Administer ITSM software.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Guide users with simple, step-by-step instructions both on the phone and via remote technologies
• Provide permissions for mailboxes / calendars, create and disable AD Accounts & update DL, provide network drive permissions
• Maintain excellent communication with all end users and other members of the technology department
• You will be put on a roster that covers 24/7 support, with the time in office in North Sydney or Melbourne CBD during regular office hours and the rest remote
• This will initially be a fixed term contract for 6 months