Service Desk Analyst (L1) | Long-Term Contract | Wellington | Immediate Start

Location: Wellington, NZ (Onsite at Client Site)

Contract: 2 years contract with view to extend

Start Date: ASAP

We are seeking an enthusiastic and customer-focused Service Desk Analyst (Level 1) to join our client's onsite IT support team in Wellington. This is an excellent opportunity for an IT support professional looking for a long-term contract within a dynamic and fast-paced environment.

Key Responsibilities

• Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
• Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
• Escalate incidents and service requests appropriately when required.
• Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
• Support public access computers and end-user devices.
• Manage user access requests, including account creation, modification, and deactivation.
• Administer and maintain Active Directory user accounts and security groups.
• Provide excellent customer service and technical support to end users.
• Maintain accurate documentation of incidents, requests, and resolutions.

Skills & Experience Required

• Previous experience in a Service Desk, Help Desk, or Desktop Support role.
• Hands-on experience with Service Desk ticketing tools.
• Good understanding of Windows operating systems, desktop hardware, and common business applications.
• Experience with Active Directory user administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Excellent verbal and written communication skills.
• Strong customer service focus and professional approach.

Desirable Skills

• Experience supporting enterprise environments.
• Knowledge of Microsoft 365 applications and user management.
• Familiarity with ITIL processes and SLA-driven support environments.

What's on Offer?

• Immediate start available.
• Work onsite with a reputable client in Wellington.
• Supportive team environment.
• Opportunity to gain valuable enterprise IT support experience.

If you're a motivated Service Desk professional available to start immediately and looking for your next long-term opportunity in Wellington, we'd love to hear from you.

Apply now with your updated CV.