Service Desk Analyst - After Hours at Datacom

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, ITIL Processes, Troubleshooting, Incident Resolution, Service Request Handling, Telephone Support, Email Support, Alert Monitoring, Interpersonal Skills, Customer Centricity, Self-Starter, Team Player

Industry

IT Services and IT Consulting

Description

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Analyst’s are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. This position is an after hours position. As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests. At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm! Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Analyst roles are the first step in unlocking your IT career! What you’ll bring Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT. In our successful candidates we are looking for: · Self-starters who are motivated to kick-start their careers in technology · Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers) · Customer-centric superstars — we pride ourselves on delivering our best work to our customers · Awesome problem-solvers who have fresh ideas and are willing to give anything a go. Due to client clearance requirements full New Zealand working rights are required. You will be required to be flexible to work weekends and public holidays. Our after hours shifts are between Monday and Sunday 2pm - 9am. Benefits Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts Flexibility in working arrangements- hybrid working model including WFH! Continuous career development and progression Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Responsibilities

The Service Desk Analyst acts as the first point of contact for clients, proactively solving customer issues via telephone, email, and alert monitoring, or escalating them as necessary. This role involves identifying, troubleshooting, and resolving incidents and service requests following ITIL processes during after-hours shifts.