WHY JOIN US?

We’re committed to challenging inequality and supporting our diverse community. Our values : Collaborative, Ambitious, Resourceful, and Empowering (CARE) guide everything we do.
You’ll also benefit from:

• A nationally recognised Level 3 Digital Support Technician apprenticeship qualification
• A supportive team and structured development programme
• Real experience solving IT problems and delivering first-line support
• Access to cutting-edge digital systems and meaningful work that helps residents.

Key Responsibilities

• Provide first-line technical support and assist users through digital channels
• Maintain and operate IT systems both on-site and remotely
• Troubleshoot technical issues and document solutions
• Support digital transformation initiatives
• Apply data protection and security principles
• Communicate effectively with users of varying digital abilities
• Work collaboratively with team members and other departments
• Meet agreed learning and performance targets

What we are Looking for

• A genuine interest in IT and digital support
• Motivation to complete a Level 3 apprenticeship Program
• Good communication and time management skills
• Ability to learn new systems and adapt to change
• Teamwork and willingness to follow instructions
• Confidentiality and professionalism
• Provide evidence of GCSE or Level 2 equivalent in functional skills (Maths and English) at grade 4-9/A*-C.

Complete a Level 3 Digital Applications Technician apprenticeship qualification
Participate in the Councils apprenticeship network and various development activities
Have access to a buddy/mentor.
After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your Level 3 Digital Applications Technician. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.
For an informal discussion about apprenticeships at Islington council please contact, the Early Careers and Talent Team by emailing apprenticeships@islington.gov.uk
If you are an Islington resident who would like support with your application, please contact the iWork Team on 020 7527 3559 or email islingtonworking@islington.gov.uk

ABOUT THE ROLE

Islington Council is seeking a passionate and motivated individual to join our Digital Services team as a Digital Support Apprentice. This is a fantastic opportunity to earn while you learn and gain hands-on experience supporting digital transformation across our borough.

Key Responsibilities

• Provide first-line technical support and assist users through digital channels
• Maintain and operate IT systems both on-site and remotely
• Troubleshoot technical issues and document solutions
• Support digital transformation initiatives
• Apply data protection and security principles
• Communicate effectively with users of varying digital abilities
• Work collaboratively with team members and other departments
• Meet agreed learning and performance target