WHAT WE’RE LOOKING FOR IN YOU

We are looking for those who have an enthusiastic can-do attitude. You will thrive in a small team environment and additionally demonstrate the following:

• At least a Diploma holder in IT Computer studies field.
• The willingness and ability to be “on call” per regional instruction.
• At least 2 years of experience with Support Analyst, or related field, Windows Systems Administration, including deploying and managing servers in a multi-site domain environment.
• Good experience in supporting production applications hosted on Amazon Web Services, Azure
• Ability to communicate across all levels of an organisation.
• Takes ownership of your work and follows problems through to resolution.
• Excellent time management skills.

Preferred Qualifications (Bonus to have)

• Experience supporting Microsoft Endpoint Manager.
• Experience supporting AWS workspace, Microsoft Endpoint Manager.
• Experience supporting Teams VC.
• Experience supporting Juniper Security Appliance.
• Experience supporting Juniper/Meraki AP/Switches.

We have an exciting opportunity for a friendly, enthusiastic problem-solver who loves to help people to join our team in our growing Singapore office. Reporting to the Head of IT, you will be the first point of contact for all IT Helpdesk enquiries by resolving first and second-level issues. You will be responsible for effectively and efficiently managing the enquiries to resolution. No two days will ever be the same as you provide exceptional service to all internal stakeholders across Asia. Your responsibilities will include, but are not limited to:

• Acting as the main point of contact for all internal IT questions – providing support to all employees and troubleshooting any issues with their IT systems.
• Completing hardware and software setup and delivery for employees – including equipment for new starters, providing tech support for meeting rooms and assisting with connection to the platform.
• Working with the Asia IT team to identify and deliver solutions and projects that enhance the IT experience for all employees.
• Diagnosing and resolving issues.
• Following standard Service Desk procedures.
• Identifying and escalating situations requiring urgent attention.
• Staying up to date with system information, changes, and updates.
• Support multiple platforms, including desktops, laptops, mobile devices, and VC equipment.
• Support virtual Windows servers, which include design, deployment, and maintenance.
• Support infrastructure according to best practices, including routers, switches, WIFI controllers and firewalls.

You don’t need to know all the answers right now. The team will support you while you help the team and end users.