SERVICE DESK ANALYST

Holborn, London, UK.
Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

WHAT WE’RE LOOKING FOR

We are currently looking for an ambitious service desk analyst to provide remote support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers.
The IT department is responsible for supporting and maintaining the company’s IT systems, resolving any IT related faults quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across the business.
There is a requirement for shift work which involves a late shift from 12:00 to 20:00 once a week and an early shift 08:00 to 16:00. As well as the standard 09:00 to 17:00. Please note this role requires four days a week in the office.

Skills and Experience

• Strong troubleshooting skills with experience providing IT support in a fast-paced commercial business.
• Proven ability to provide a high level of customer service.
• Strong communication and interpersonal skills.
• Responsive & approachable attitude
• Able to use initiative as well as work as part of a team.
• Ability to manage workload efficiently.
• Strong co-ordination and time management skills with the ability to meet deadlines and targets
• Proficient to 2nd line in Active directory, Office 365, Azure, Intune
• Experience with IOS, Android for mobile management & administration.
• Ability to keep calm and cope well under when dealing with key stakeholders.
• Experience with Microsoft Teams Rooms
• Display open arms attitude in a friendly environment, showing excellent customer facing skills.
• Work closely with other teams such as Infrastructure, Security & Applications teams.
• Key time management and prioritisation
• Excellent customer facing skill

• Receive, monitor and respond quickly and effectively to IT Service Desk requests received by email, telephone and desk side assistance.
• Provide new starter desktop and laptop set-up, support and maintenance.
• Package, Install and configure authorised software to laptops and desktops.
• Maintain appropriate logs of equipment, such as laptops, video conferencing equipment.
• Software and hardware maintenance including administering updates and patches for all machines, ensuring security and upgrades are kept up to date.
• Support office Meetings/Presentations & facilitate video conference equipment setup.
• Provide advice and engage with global support desk colleagues.
• Assist with network support, telecoms & phone deployments.
• Providing excellent stakeholder support & management and handling high pressure scenarios.
• Diagnose and resolving technical issues, escalate where needed and ensure documentation is updated as needed.
• Ensure licensing for all software purchased is recorded and maintained.
• Perform miscellaneous job-related duties as assigned by the line manager.
• General troubleshooting for ticket related queries

Skills and Experience

• Strong troubleshooting skills with experience providing IT support in a fast-paced commercial business.
• Proven ability to provide a high level of customer service.
• Strong communication and interpersonal skills.
• Responsive & approachable attitude
• Able to use initiative as well as work as part of a team.
• Ability to manage workload efficiently.
• Strong co-ordination and time management skills with the ability to meet deadlines and targets
• Proficient to 2nd line in Active directory, Office 365, Azure, Intune
• Experience with IOS, Android for mobile management & administration.
• Ability to keep calm and cope well under when dealing with key stakeholders.
• Experience with Microsoft Teams Rooms
• Display open arms attitude in a friendly environment, showing excellent customer facing skills.
• Work closely with other teams such as Infrastructure, Security & Applications teams.
• Key time management and prioritisation
• Excellent customer facing skills