POSITION SUMMARY:

Assists with support of assigned applications, including ongoing maintenance and troubleshooting. Supports the planning, build, and/or configuration of supported applications, documentation of system procedures; participates in training documentation, and serves as a point of contact for ongoing production maintenance/support and troubleshooting.

ROLES & RESPONSIBILITIES:

• Text Message Application User Adds & Lockouts
• QR code creation and management
• Scheduling Text Send Requests
• Sending Blast Text Messages
• Text Message Reporting (Variety of needs we complete monthly)
• Intranet Auditing
• Triaging issues and creating tickets from emails for text message or intranet-related issues
• New department addition or relocation of clinic in the text platform
• Chatbot reporting and analysis for Salesforce Einstein Chatbot and possibly ServiceNow virtual agent
• Reviewing text message rules for inactivity (signaling issues)
• Creating QRGs for text message requests
• Updating application documentation for various digital engagement initiatives