There has never been a better time to start your career as a Service Desk Analyst with Brunelcare. This is an opportunity to add real value, supporting colleagues across the charity.
So, if you have a passion for IT, enjoy helping people and want to be part of a great team, apply today and be part of something more!

You’ll be the friendly face, or voice, that our colleagues meet when they have a service request or are facing an IT issue. You’re role will be to take down detailed information and offer troubleshooting steps to try and resolve the issue. Alongside this you will also:

• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps taken.
• Escalate tickets to other team members where appropriate to ensure service requirements are met.
• Administer and maintain all account directories, onboarding new starters, offboarding leavers, processing changes, etc.
• Administer and maintain all account directories, and User Lifecycle Management i.e Onboarding new starters (hardware, account provisioning and induction), modification and offboarding.
• Maintain the IT asset register
• Arrange with colleagues to make “site visits”’ or attend pre-booked appointments, where remote diagnostics are unable to rectify issues; carrying out repairs / replacement to restore services.
• Support the wider Digital Services Team with system upgrades and projects.