Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• Retain ownership of Customer issues until resolved, escalated or accepted by another individual
• Provide Authorized Users with required support for how-to questions and other IT-related questions
• Ensure the asset register is maintained and accurate at all times
• Provide reports including the number of interactions & the number of resolved interactions
• Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
• Adhere to Service Level Agreement response and resolution time requirements
• Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner
• Comply with Customer and Capgemini change management policy and processes