CEGAL IS GROWING TO BECOME A LEADING GLOBAL TECHNOLOGY POWERHOUSE FOR THE ENERGY INDUSTRY AND A CONTRIBUTOR TO DRIVING THE GREEN TRANSITION.

We are looking for new colleagues to join our customer support team.
Do you get excited when you show others how technology can make things better? Then this could be the role for you!
At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world’s best with smiling, enthusiastic and customer-centric employees.
Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

WHO ARE YOU?

We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.

• You can deliver a high level of quality and customer experience.
• You are a multitasker and thrive in a fast-paced environment
• You are structured and proactive.
• You have good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development
• You are fluent in both Malaysian and English.

QUALIFICATIONS?

We believe that our new Service Desk Analyst has most of the following qualifications:

• Min. 0-2 years relevant working experience
• Keen trouble-shooter/problem solver.
• Capable to accurately record information.
• Takes accountability for own behavior and deliveries. Supports colleagues in doing the same.

As our Service Desk Analyst, you will:

• Successfully manage service requests, incident, and problem tickets.
• Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.
• Actively communicate with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.