We are seeking an experienced IT Service Desk Analyst for our head office in London.
This is a role that needs a flexible approach. It requires demonstrable current technical skills, commercial expertise. The role is responsible for the day-to-day end user support, processing and resolving support tickets.
You should be able to handle multiple priorities, work closely with the IT team and business units in delivering IT services to the business.
You will be supported in your role by an internal IT function, a range of well-established and trusted outsourced providers, and a senior management team that appreciates the role technology plays in creating value for the business.

ESSENTIAL EXPERIENCE

• Proving excellent customer service, being the face of IT
• To work within an ITIL Service Desk framework environment
• Self-motivated with a willingness to learn and adapt to any new change or situation. Proactive personality with a can-do attitude
• Ability to process and handle multiple requests
• Awareness of prioritising workstreams
• Excellent team player
• At least 2 years working in an enterprise IT environment
• Evidence of the application of excellent written, oral, presentational and communication skills

DESIRABLE EXPERIENCE OF SYSTEMS

• Microsoft Office 365
• Windows 11 & iOS operating system
• Microsoft Intune
• Microsoft Defender
• Microsoft Teams
• KnowBe4
• Adobe
• Meraki
• Ninja One
• Zoom