ABOUT CODEBLUE, THE MANAGED IT SERVICES SECTOR OF FUJIFILM BUSINESS INNOVATION NEW ZEALAND

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: ‘We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

SKILLS & EXPERIENCE

• Experience in the use and support of a range of end user devices
• Knowledge of the following technologies: Windows Operating system, MS Office, cloud technology – Sharepoint, Onedrive, Networking Fundamentals, Windows Server and Active Directory
• Analytical/Problem solving skills
• A high level of written and verbal communication skills
• Customer service experience.

ABOUT THE ROLE

As a Service Desk Analyst, you are the first point of contact for CodeBlue clients to support their computer applications and platforms. This role would suit someone with a technical background and excellent customer service, who excels at troubleshooting technical problems and advise on the appropriate action.
Prior experience with Microsoft environments is a must have for this role, including Windows Operating system, MS Office, cloud technology (Sharepoint, Onedrive), and Windows Server and Active Directory.

KEY RESPONSIBILITIES INCLUDE:

• Provide first line response to enable callers to solve their problems.
• Utilising remote access tools to provide technical support to end users.
• Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.
• Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
• Identify and escalate situations requiring urgent attention.