Service Desk Analyst - CodeBlue at FUJIFILM Business Innovation

Kaimanawa Forest Park, Manawatu-Wanganui Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating System, MS Office, Sharepoint, Onedrive, Windows Server, Active Directory, Remote Access Tools, Networking Fundamentals, Troubleshooting, Customer Service, Communication Skills, Problem Solving

Industry

IT Services and IT Consulting

Description

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour. About the role As a Service Desk Analyst, you are the first point of contact for CodeBlue clients to support their computer applications and platforms. This role would suit someone with a technical background and excellent customer service, who excels at troubleshooting technical problems and advise on the appropriate action. Prior experience with Microsoft environments is a must have for this role, including Windows Operating system, MS Office, cloud technology (Sharepoint, Onedrive), and Windows Server and Active Directory. Key responsibilities include: Provide first line response to enable callers to solve their problems. Utilising remote access tools to provide technical support to end users. Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries. Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Identify and escalate situations requiring urgent attention. Skills & experience Experience in the use and support of a range of end user devices Knowledge of the following technologies: Windows Operating system, MS Office, cloud technology – Sharepoint, Onedrive, Networking Fundamentals, Windows Server and Active Directory Analytical/Problem solving skills A high level of written and verbal communication skills Customer service experience. Benefits Structured progression pathway to engineering team. Fully subsidised health insurance, including GP and prescriptions. Long service awards Enhanced leave entitlements including Birthday leave This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Friday 13th of March 2026. Get in touch with us today! Please note that applicants with the right to work in New Zealand will only be considered for this position!

Responsibilities

The Service Desk Analyst acts as the first point of contact for clients, providing technical support for computer applications and platforms, primarily through first-line response and utilizing remote access tools. Key duties include searching documentation for solutions, ensuring timely logging and assignment of requests, and escalating urgent situations as necessary.