• Manage service-affecting technical issues relating to card issuers and banking partners, collaborating with internal technical teams and external partners to resolve critical incidents.
• Participate in major incident management, including incident calls and stakeholder/customer communications for high-priority service issues.
• Supporting Travel Management Companies, corporate customers and card issuers specifically.
• Contribute to knowledge sharing, documentation and continuous improvement initiatives, identifying opportunities to enhance operational efficiency and customer experience.

You will have:

• Experience in a Service Desk, Service Operations, Customer Support or Service Delivery role.
• Experience within travel, payments or travel technology environments is preferred.
• Knowledge of ITIL principles and incident management processes.
• Familiarity with ticketing, monitoring and service management tools.
• Strong analytical and problem-solving skills with the ability to take ownership of issues through to resolution.
• Excellent communication and stakeholder management skills, with a customer-first approach.
• Knowledge of virtual cards, commercial cards or travel payments is highly desirable.
• Self-motivated with excellent organisational and time management skills.