ABOUT US

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria’s courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria’s Supreme, County, Magistrates’, Children’s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group’.
Our people enable the Courts Group to deliver on each jurisdiction’s own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

QUALIFICATIONS

• ITIL Foundation is highly desirable
• Relevant experience and/or qualifications in the field of IT Services is desirable

The Information Technology team is responsible for implementing VCAT’s IT strategy and delivering on key IT projects to meet VCAT’s Strategic Direction Modernising Service Delivery. The team is responsible for responding to day-to-day IT requests, supporting hearing room technology, driving system improvements and assisting the successful implementation of CSV led IT projects and upgrades.
In this role, you will be responsible for delivering first level support across VCAT IT applications and systems to agreed service level agreements. You will also be responsible for contributing to the provision of overall IT operations support, audio-visual equipment support, inductions and general IT training, incident resolution, service requests and user support in conjunction with the CenITex Service Desk.

Duties will include:

• providing frontline IT Helpdesk support, including logging, triaging, and updating requests
• delivering daily technical support for AV, audio recording, and digital hearing systems
• supporting video conferencing systems across VCAT sites
• offering technical support for desktop systems, GSP SOE applications, and non-standard hardware/software
• assisting remote VCAT staff and coordinating with other jurisdictions for shared IT resources
• providing timely advice, training and support for VCAT IT systems and applications
• configuring mobile devices (iPads, phones, laptops) with relevant business apps
• managing user onboarding/offboarding and delivering induction training