Service Desk Analyst

at  Datacom

About us
We have over 6,500 people across our global offices, and generate an annual revenue of over $1.48 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
Please note this role is only open to candidates with full New Zealand working rights.
You will be required to be flexible to work weekends and public holidays.
Our team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced.
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow! You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The role
As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first level technical support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth queries.

• Respond to phone calls and emails in relation to level 1 technical support
• Work to given Service Level Agreements and KPI’s
• Problem solve and troubleshoot
• Multitask!