• Providing phone, remote and central support to sites and users.
• Delivering Level 1 and partial Level 2 support across IT hardware and software.
• Detecting, recording, resolving and escalating incidents and known problems.
• Providing ongoing user training and documenting procedures and processes.
• Reporting data from information systems and monitoring communications service usage and performance.
• Processing approved technology and communications orders, coordinating hardware and warranty replacements, and maintaining inventory records.
• Liaising with software and hardware vendors regarding incident resolution, advice, quotes and upgrades.

Essential requirements:

• At least 1 year of Service Desk experience, or a recent graduate with a strong desire to learn and succeed in a fast-paced environment.
• Strong customer service, problem-solving, verbal and written communication skills.
• Strong attention to detail.
• IT Diploma or above.