At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Australia.
The Service Desk Analyst – File and Print Specialist plays a critical role in the first-level support function of Centorrino Technologies, focusing on resolving client issues related to file access, storage, permissions, and printing. This position is responsible for responding to service desk tickets, providing exceptional customer service, and ensuring consistent and timely resolution of file and print-related incidents and requests.
This role requires a strong understanding of Windows file systems, print management systems and hardware, and end-user troubleshooting. The ideal candidate will possess both technical expertise and excellent communication skills to effectively support end-users and maintain high client satisfaction.

• Provide tier 1/2 support for File and Printer related incidents and service requests.
• Respond to, investigate, and resolve tickets related to file access, file shares, user permissions, folder redirection, and mapped drives.
• Provide support for print-related issues including printer queue errors, driver configuration, printer mapping, and connectivity issues.
• Administer shared and network drive permissions in Active Directory or equivalent platforms.
• Configure and support user access to shared folders and secure print environments.
• Troubleshoot group policy-related file and print issues.
• Assist in maintaining and managing print servers, queues, and associated infrastructure.
• Escalate unresolved issues to the next level of support in accordance with SLAs.
• Document all work performed in the ticketing system.
• Proactively identify and report trends in recurring issues.
• Liaise with third-party vendors as required to support print management hardware/software.
• Participate in continuous improvement of documentation and knowledge base for file and print incidents.
• Deliver outstanding customer service via phone, email, remote sessions, and face-to-face interactions.