Service Desk Analyst at FleetPartners

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshoot, Jira Service Desk, Windows Desktop Support, Hardware Provisioning, Software Installation, Server Monitoring, Active Directory, Office 365, Microsoft Application Support, Networking Skills, Customer Service

Industry

Financial Services

Description

FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands. THE ROLE: Customer satisfaction will be your top priority! In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks. Key responsibilities will include: Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal. Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required. Windows desktop support. Provision new hardware and software installations. Monitor servers and core applications. ABOUT YOU: You’re an enthusiastic IT support professional who enjoys solving problems, helping people, and keeping technology running smoothly. You bring a solid technical foundation, a customer‑first mindset, and a willingness to keep learning as you grow in your career. To be successful in this role you will have: Minimum 1 year of experience in Technical Support Hands‑on experience with Active Directory Working experience with Office 366 with proficiency in Windows and Microsoft application support Basic networking skills A commitment to delivering excellent customer service THE PERKS: Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge! A ‘Dress for your Day’ policy Business hours - no weekends or late nights! Hello work life balance! Accelerate your career with tailored learning, development programs, and real growth opportunities Rewards programme, including a range of discounts from a variety of retailers An extensive range of other employee benefits. Love solving problems and helping people? Bring your IT skills to a team that values growth and collaboration - apply today. Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations. Awards Top 101 Australian Workplaces for Women 2025 Certified carbon neutral fleet organisation WGEA Employer of Choice for Gender Equality

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The analyst will handle internal technical support calls and triage tickets submitted via Jira Service Desk, focusing on resolving level 1 IT issues and escalating complex tickets when necessary. Key duties also involve providing Windows desktop support, provisioning new hardware and software, and monitoring core applications and servers.