In your new role as a Service Desk Analyst, you will join a team who pride themselves on both their quick-thinking problem-solving skills, their ability to build great relationships and provide excellent customer service across our business. Reporting into the Service Desk Team Leader, you will provide frontline support to Supply Chain, Retail and Corporate lines of the business.

Working alongside your team of Service Desk Analysts you will act as the first point of contact for all incidents and requests whilst ensuring customers are updated with progress by maintaining good communication throughout the resolution process.

To be successful in this position, you will bring 2 years of IT Support Desk experience. You are adept at solving complex tickets, with a high-resolution rate upon first call and are looking for growth in your career!

What We Are Looking For

• You’ll bring 2 years of experience in a Service Desk Analyst role, working within a fast-paced, high-volume environment.
• Excellent communication and troubleshooting skills over the phone are essential, with prior retail IT support experience highly regarded.
• ServiceNow exposure and ITIL certification is highly desirable
• Proven experience providing exceptional customer service with a “can do” attitude towards problem-solving
• This is a full-time position on a rotating roster, including weekend work and some public holidays.