Job Title: Service Desk Analyst
Location : Fareham– Due to the nature of our support requirements this is an office-based role.
Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift patterns will be 0730-1600 & 0930-1800.

We are looking for an Service Desk Support Technician with a willingness to learn and a keen interest in technology. Your tasks are to maintain service during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important.
• Assign Service Desk Support Calls as necessary.
• Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Monitor of IT Systems and reporting alerts in accordance with Policy.
• Maintain the security of the network services in accordance with the Establishment’s Security
• Operating Orders and current process documentation.
• Knowledge/experience of Windows 10 and 11, Active Directory, ITSM support

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)