WHAT WE EXPECT FROM YOU:

• Relevant experience working in a customer service environment
• Experience in a technical helpdesk environment
• Technical qualification would be beneficial
• Strong communication skills with clients, colleagues and management
• You will take on full responsibility, with customers at your focus, and the ability to make good judgements
• Taking initiative
• Participation in an On-Call schedule and flexible if emergencies occur
• Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded
• You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request
• Strong analytical capability
  If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.

WHAT TO DO NEXT:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 815 1055 or alternatively, email into weallmakeuk@getronics.com
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.

Please refer the Job description for details