Our client is one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions numerous businesses and clients. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technical operations. You’ll make your mark on one of the UK’s largest IT organisations as it undergoes an exciting period of change.
You’ll play a key role in ensuring they deliver an exceptional level of service and innovative solutions to their clients and customers alike - all while making an impact by working on a variety of projects. You’ll be encouraged to speak up, share your ideas and to be your best self, and will be welcomed into a friendly, inclusive team. Apply now and help them continue to create better outcomes and ways of working as a service desk analyst.

These roles are working on a project supporting Schools, Colleges and Educational establishments in NI, returning from Summer holidays, experiencing any IT issues.

• Answering and resolving all customer queries and questions
• Logging incidents and service requests from telephone, email and our customer portal and processing them
• Giving excellent customer service to everyone you speak to
• Making sure customers are kept updated on what’s happening with their query
• Prioritising and managing your own workload and tasks, while making sure you meet deadlines
• Working in accordance with our company policies, procedures and standards