WHAT YOU’LL NEED TO SUCCEED

Proven experience in a helpdesk or service desk environmentStrong knowledge of Windows operating systems and Microsoft 365 suite
Experience with ticketing systems (ServiceNow, Remedy, or similar)
Basic understanding of networking concepts and troubleshooting
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical users
Good time management and prioritisation skills
Problem-solving mindset with attention to detail
ITIL Foundation certification advantageous

YOUR NEW ROLE

As the Service Desk Analyst, you will be responsible for responding to and resolving IT issues via phone, email, and ticketing system. You’ll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise. What you’ll need to succeed

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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