Service Desk Analyst I at Doosan Corp

West Fargo, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Incident Resolution, Service Request Fulfillment, Communication Skills, Collaboration, Documentation, ITIL, KCS, Training, IT Infrastructure, Application Support, Problem Solving, Ticket Management, Work Instructions, Technical Support

Industry

Machinery Manufacturing

Description

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world. Location: West Fargo-Main Office Job Information The Service Desk Analyst I provides Level 1 support for customers including Dealers, Internal users, External users, National Accounts, and Suppliers. The Service Desk Analyst I follows ITIL and Knowledge Centered Support (KCS) best practices to ensure Customer Satisfaction (CSAT), Quality, and Service Level Targets are met.Role & Responsibility Receiving phone calls, chats, electronic forms, and walk-up customer support Logging Tickets & Managing workload within the ITSM Service Desk software solution Service Request fulfillment Incident resolution or providing work around steps for known errors Providing training on supported hardware and software applications Job Requirement FORMAL EDUCATION REQUIREMENT: Bachelor Degree in a Business, Communications, or IT related field or comparable work experience in Customer Service or Service/Help Desk environments. EXPERIENCE, KNOWLEDGE & SKILLS Basic job standards include: basic computer skills, ability to follow written instructions Strong oral and written communication skills Able to work in a group environment and collaborate on issues Customer Service or Service/Help Desk experience preferred Experience creating documents such as work instructions Experience providing operational support for either IT Infrastructure and/or Application issues preferred. Experience with enterprise class Infrastructure and/or applications preferred. Minimum Experience: 1>3 years Travel Standard :< 10% Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position. Beware of Fraudulent Job Offers and SolicitationsAny legitimate job offer will be preceded by an official selection process.

Responsibilities

The Service Desk Analyst I provides Level 1 support for various customers, including dealers and internal users. Responsibilities include logging tickets, managing workload, fulfilling service requests, and providing training on supported hardware and software applications.