SERVICE DESK ANALYST I at Natchitoches Regional Medical Center

Natchitoches, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Communication Skills, Problem Solving, Customer Service, Documentation Skills, Attention to Detail, Interpersonal Skills, Teaching Skills, Learning Skills, Diagnostic Tests, Feedback Collection, LAN, WAN, Hardware Support, Software Support, Networking

Industry

Hospitals and Health Care

Description

Description Position Summary The Service Desk Analyst I is responsible for providing technical assistance and support to clients with problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, printers and mobile devices by identifying issues and analyzing them. Technician receive trouble tickets raised by users through emails, telephones or in-person, as they are the single point-of-contact for the IT department. Monitor and respond quickly and effectively to requests received. Primary Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities. Test and assess issues Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware Document internal procedures Document user requests and also update client trouble tickets with the current status of the issue Ask educated questions and listen to team members to determine root cause of issues Run diagnostic tests to resolve problems Train incoming staff Report significant and recurring issues to the tier-2 support team Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to team members to ease in troubleshooting. Competencies 1. Ability to diagnose and resolve basic computer/technical skills 2. Excellent communication skills 3. Keen attention to detail, memory of patterns, and interest in problem-solving. 4. Great problem solving/troubleshooting, follow through and documentation skills required. 5. Patience, strong customer service and interpersonal skills 6. Ability to teach and learn new skills. Supervisory Responsibility None. Requirements Required Education and Experience 1. Bachelor's degree or combined equivalent hands-on experience with at least 1-year IT system/application background required. Preferred Education and Experience 1. CompTIA A+ strongly preferred 2. Microsoft Office experience strongly preferred 3. Previous service desk, desktop technician and customer service experience preferred

Responsibilities

The Service Desk Analyst I is responsible for providing technical assistance and support to clients with hardware, software, and networking issues. They troubleshoot problems, document procedures, and report significant issues to tier-2 support.