Every person at Icon plays an important role in shaping our impact and driving our success. And as Service Desk Analyst on a permanent full-timebasis based in our South Brisbane office, you’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

At Icon, you’ll play a key part by:

Providing first contact and support for incoming requests via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues

Escalating incidents with accurate documentation to level 2 and 3 support

Recording, tracking, and documenting all actions in the incident response and resolution process

Using remote tools and diagnostic utilities to aid in troubleshooting