We are seeking a Service Desk Analyst II to provide level II technical support for 14,500+ users for our client. The role will be a full-time contract and onsite.

• Respond professionally and courteously to all service requests and business entities
• Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop, monitor work queues, and handle Incidents
• Document user requests or issues and diagnostic steps performed for troubleshooting, assisting users with resolution
• Serve as a single point of contact for users of Information and Technology Services (ITS), directing questions and reporting problems regarding services
• Install desktop hardware/peripherals and printers; manage cell phones/tablets through O365/MDM
• Rotate on-call schedule and manage IT warehouse, entering asset information
• Install individual software packages and expedite large equipment roll-out using imaging software
• Maintain system information for asset tracking
• Assist C-level executives and Directors; demonstrate a positive attitude and willingness to learn
• Installation of desktop hardware/peripherals and printers
• Rotate managing IT warehouse and entering asset information as new shipments arrive
• Activate and manage cell phones/tablets through O365/MDM
• Respond professionally to all service requests and monitor work queues
• Provide Level 2 technical support using Dameware and remote desktop
• Document user requests or issues thoroughly for diagnostic and resolution purposes