Service Desk Analyst at INFORMATION SYSTEMS SOLUTIONS, INC

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

68000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Operational Monitoring, Incident Response Coordination, Windows Workstation Support, Server Support, Active Directory, Password Resets, Access Management, Network Connectivity Troubleshooting, VPN Connectivity, PKI Credential Troubleshooting, Cybersecurity Policy Compliance, Ticketing Systems, Standard Operating Procedures (SOPs), Analytical Skills, Problem-Solving Skills

Industry

IT Services and IT Consulting

Description

Description Information Systems Solutions (ISS) is seeking a Service Desk Analyst to support activities within a classified NIWC PAC environment. The Analyst provides Tier I/II-level operational monitoring, incident response coordination, and technical troubleshooting across classified and unclassified network enclaves. San Diego, CA (100% Onsite) Core Responsibilities Technical Troubleshooting • Troubleshoot Windows workstation and server issues. • Support Active Directory account issues, password resets, and access management. • Assist with network connectivity troubleshooting and port-level diagnostics. • Provide support for VPN connectivity and remote access issues. • Support PKI credential and token troubleshooting. Enclave & System Support • Operate within both classified and unclassified network enclaves. • Ensure compliance with DoD cybersecurity policies and operational procedures. Documentation & Process Compliance • Document incidents, troubleshooting steps, and resolutions within ticketing systems. • Follow established Standard Operating Procedures (SOPs) and escalation paths. • Contribute to process improvement recommendations and workflow optimization efforts. Why Work For ISS? At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance: Secret Certification: DoD IAT Level I certification (e.g., Network+, A+). • Experience supporting Windows operating systems and Active Directory environments. • Familiarity with incident management and ticketing systems. Preferred Qualifications: • Experience supporting DoD or classified environments. • Familiarity with monitoring tools and event management platforms. • Knowledge of ITIL service management principles. • Strong analytical and problem-solving skills.

Responsibilities

The Analyst provides Tier I/II-level operational monitoring, incident response coordination, and technical troubleshooting across classified and unclassified network enclaves within a NIWC PAC environment. Core duties include troubleshooting Windows workstations/servers, managing Active Directory accounts, and supporting network/VPN connectivity.