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Service Desk Analyst at Landmark Information Group

Bristol, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL V4 Foundation, Service Desk, Support Desk, Microsoft 365 Admin Centre, AD, Customer Service, Time Management, Request Management, Ticket Management, Technical Support, Communication Skills

Industry

Information Technology & Services

Description

The Opportunity We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to the company (hardware and account provision) Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels Closing Date: 2nd April 2026

Responsibilities

The analyst will serve as the primary IT support contact, managing and prioritizing workloads using ITSM tools while keeping customers informed of progress. Responsibilities also include onboarding new employees, ensuring detailed logging of all requests, maintaining EUC compliance, updating asset management systems, and documenting knowledge base articles.