Service Desk Analyst at Leidos

South Canberra, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Account Maintenance, VPN Support, Microsoft 365, Windows 10, Network Troubleshooting, Ticket Management, ITIL, Customer Service, Technical Support, Remote Access, Exchange Mailbox, Hardware Support, Software Support, Desktop Support

Industry

Defense and Space Manufacturing

Description

Service Desk Analyst - NV1 Due to the nature of the role, you must be an Australian Citizen and hold an active NV1 security clearance and willing to undergo an OSA (Organisational Suitability Assessment) Multiple positions available across: VIC, ACT, WA and QLD kick start your career, pathway for growth opportunities as well as on-the-job training Do work that matters Protect Australia’s digital frontlines. At Leidos Australia, we’re professionals who thrive on tackling complex challenges and delivering mission-critical outcomes for Defense, Intelligence, and Federal Government customers. Your New Role And Responsibilities Providing first-level troubleshooting and support to a large government organisation and act as the first point of contact for end users. Tasks may include (but are not limited to): Diagnose and resole technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems. Account maintenance (password resets, account unlocks, etc.) Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within Remote access (VPN and Portal access, token troubleshooting) Exchange mailbox issues and requests, mail client (M365) support Managing access to the internal desk phone system Maintaining access lists to, and supporting file shares and network printers Co-ordinating procurement for mobile phone, hardware and software requests What You’ll Bring To Make An Impact Demonstrated keen interest in IT IT certification or working towards (desirable) One or more years’ experience in a similar support role (desirable) NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability Assessment) Desirable Experience ITSM Support experience and ITIL familiarity Experience of ticket management tools – ServiceNow (Preferable) or equivalent VPN/Remote access support experience General desktop troubleshooting skills (hardware and software) General network troubleshooting skills Knowledge of Microsoft Windows 10 Operating System Experience with Microsoft Office 2016 suite, including Microsoft Outlook Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.” Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Responsibilities

The Service Desk Analyst will provide first-level troubleshooting and support as the first point of contact for end users in a large government organization. Responsibilities include diagnosing and resolving technical issues related to hardware, software, and network systems.