Service Desk Analyst at Leidos
Hereford HR4 0HB, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

18 Apr, 25

Salary

0.0

Posted On

18 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Description
Service Desk Analyst
We are in search of a Service Desk Analyst for our Leidos engineering capability. The successful Service Desk Analyst will have a full understanding of the principles of ITIL, will have prior experience as an analyst on a major programme providing technical support directly to users.

Responsibilities

Your primary responsibility will be to be the first point of contact on a technical helpdesk providing a first fix solution whenever possible. When this is not possible managing incident tickets and working with more senior members of the systems and network teams to implement incident fixes within the SLA period.

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