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About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council

If successful in your application for the role of IT Service Desk Analyst, London Borough of Havering, you will/will be

• A tech-savvy problem solver who thrives on helping people and mastering cutting-edge technology.
• Passionate about customer service with excellent communication skills and a customer-focused approach.
• Enthusiastic to support IT technology including Windows 10/11 and the Microsoft 365 suite,
• Experienced working with tools such as Azure Active Directory, Exchange online, InTune, SCCM, Microsoft AOVPN and Teams.
• Be able to troubleshoot and resolve hardware, software and network related complex issues.
• Highly proficient in managing and prioritising a wide range of end user requests.
• Proactive to follow up with end users upon resolution to confirm satisfaction with IT service.
• Have an attention to detail and stay complaint with security, policies and procedures