COMPANY DESCRIPTION

Join Netcompany in leveraging technological innovations to foster societal transformation.
Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

JOB DESCRIPTION

As our new colleague, you will be part of a team consisting of technicians to support, triage, and monitoring of Netcompany’s many customer solutions. A challenging and exciting everyday life with the opportunity for professional development.
You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers’ entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a phone call or email away from high quality support and service. We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, New Relic and many more.
You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany’s customers.

QUALIFICATIONS

• Experience within a 1st/2nd level end user support environment
• Are a great communicator with a positive ‘can-do’ attitude, speaking and writing English fluently
• Have a strong approach about wanting to learn
• Have a solid knowledge of MS Office, especially Outlook, Word, and Excel
• Demonstrated experience in Azure, Intune, Active Directory, Hyper V, Powershell
• Passionate about helping to develop a team in constant motion
• Have knowledge and experience with infrastructure in day-to-day IT operations
• Have knowledge of processes and methods in IT operation organizations
• Demonstrate an understanding of ITIL and Service Management
• Relevant IT education at diploma level or higher
• It will be an advantage if you have one (or preferably more/higher) any of the following:
• AZ / SC / MS 900 Microsoft Azure Fundamentals
• AWS Cloud Practitioner
• ITIL Foundation

• 1st and 2nd level support and triage for large critical systems
• Link between our customers and the rest of Netcompany
• Triage, record and resolve of various technical natures.
• Procedure writing for client systems
• Set up and update auditing
• Alert Monitoring and Event Management of large critical systems
• System maintenance and patching