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Service Desk Analyst at Omniscius Consulting

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Problem-Solving, Customer Service, IT Support, Technical Support, Documentation, Ticketing Systems, Hardware, Software, Installation, Maintenance, DoD Secret Clearance, IAT Level II Certification

Industry

Business Consulting and Services

Description

Our client is seeking Service Desk Analysts to provide IT support for a client. Responsibilities: Resolve technical issues through various communication channels. Install, maintain, and troubleshoot IT hardware and software. Document and manage customer requests using ticketing systems. Provide exceptional customer service and technical support. Qualifications: Bachelor’s Degree or equivalent. 2-5 years of IT support experience. Strong troubleshooting, problem-solving, and customer service skills. Active DoD Secret Clearance. When joining, you must possess an IAT level II certification in ACTIVE status: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP

Responsibilities

The Service Desk Analyst will resolve technical issues through various communication channels and provide exceptional customer service and technical support. They will also document and manage customer requests using ticketing systems.