JOIN CENTORRINO TECHNOLOGIES: INNOVATE, GROW, AND THRIVE WITH US!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Perth.
We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for an IT Service Desk Analyst to provide technical support to our clients. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

HERE’S WHAT YOU’LL BRING:

• Epic customer service skills
• Passion for helping others and a thirst for knowledge
• Technology enthusiast
• Communicating technical information in an easy way to understand
• Amazing time management, strong analytical and problem-solving skills
• Share in our passion for improvement, always looking for opportunities to improve

Our customers’ first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you’re always resolving tickets from various customers while building a rapport with them.

• Working with tickets submitted is what you’ll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
• Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
• Communicating with customers through a variety of channels (phone, email and chat).
• Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.