ACTIVE SECRET CLEARANCE NEEDED FOR CONSIDERATION

Zachary Piper Solutions seeks a Service Desk Analyst to provide customer support and technical assistance to users supporting a large scale, DoD program in Arlington, VA. This is a long term project supporting Mission Critical work! This opportunity is fully on-site and requires a Secret Clearance as well as a Security+CE certification for consideration.

QUALIFICATIONS:

• A minimum of three (3) years of professional experience in alike setting.
• Security+ certification
• Active Secret Clearance

• Maintain Government mobile phone administration
• Perform system imaging and deployment of operating systems and software packages
• Manage and maintain user accounts, permissions, and access rights in Active Directory, ensuring compliance with organizational policies and security protocols.
• Perform system imaging and deployment of operating systems and software applications to ensure consistent and efficient setup of new and existing workstations.
• Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in-person customer service and phone support service to 4,000 end-user community .
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
• Provide VIP support and communication regarding status of incident troubleshooting and resolution.