Service Desk Analyst at RS&H

St. Charles, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

75680.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Experience, ITIL Foundation Certification, Troubleshooting, Attention to Detail, Analytical Skills, Decision-Making, Researching, Organizational Skills, Verbal Communication, Written Communication, Interpersonal Skills, Customer Support, Office 365, Computer Hardware, Software Applications, Knowledge Management

Industry

Design

Description

The Opportunity RS&H is currently seeking an experienced service desk analyst to join our team in St Charles, IL. This position can work remotely, in-office, or a hybrid approach. As part of the Technology and Innovation team, you'll serve an integral role in the firm by serving as the first point of contact for the IT team by monitoring incoming requests through various systems, email, and telephone; providing routine support for end user devices and support of the various software applications, including operating systems and Office 365 applications; and authoring knowledge-based articles to be used by all associates. To be successful in this role, you must: Have a bachelor's degree in computer science or a related field and three years of service desk experience, or equivalent combination of education and experience. Be ITIL Foundation certified. Possess solid understanding of computer hardware, software, and peripherals, and have demonstrated ability to effectively troubleshoot issues. Have strong attention to detail and ability to manage a diverse workload with shifting priorities, as well as solid analytical, decision-making, researching and organizational capabilities. Have solid verbal and written communication skills, as well as strong interpersonal skills, including the ability to relate to and understand people in a courteous and professional manner. Requirements for occasional travel and physical abilities: Flexibility to travel up to 20% or as needed to other office locations. Able to sit and/or stand for prolonged periods of time. Able to lift and move IT equipment up to 50 lbs. Specific vision abilities required by this job. Salary Information: The base salary range for this position in Illinois is $50,418.00 to $75,680.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. If this sounds like the role for you and you're ready to join an amazing team, please apply. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please view Equal Employment Opportunity Posters provided by OFCCP here. Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy. The Company Employee-owned, RS&H is one of the nation’s leading architecture, engineering, and consulting firms whose associates work hard every day to create a more connected future where everyone can thrive. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to an unwavering commitment to our core values of: integrity, caring, forward-thinking, creativity, inclusivity, and ownership.

Responsibilities

The Service Desk Analyst will serve as the first point of contact for the IT team, monitoring incoming requests and providing routine support for end user devices and software applications. Additionally, the role involves authoring knowledge-based articles for associates.