Service Desk Analyst at Satellite Office

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Obsessed, Technical Support, Troubleshooting, Incident Management, Collaboration, Process Improvement, Documentation, Service Management Tools, Technology Infrastructure, Network Connectivity, Software Applications, Programming Languages, User Inquiries, Service Requests, Ticket Management, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

The primary purpose of this role is to provide exceptional technical support to end users, ensuring the smooth operation of technology systems and applications. You will play a crucial role in resolving technical issues, managing user inquiries, and maintaining high levels of customer satisfaction. Your efforts will contribute to a positive technology user experience and overall operational efficiency of the company's Technology workplace Services function. Required Skills and Qualifications: • Customer Obsessed & Delivering Service Like No Other • Respond to incoming user inquiries, incidents, and service requests via various communication channels • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity • Provide timely and effective solutions or escalate complex problems to appropriate teams • Document and track all interactions and resolutions in the incident management system • Collaborate with other teams to resolve incidents and fulfil service requests • Monitor and manage ticket queues, ensuring timely response and resolution. Driving Commercial & Operational Achievement • Collaborate with colleagues to ensure continuous coverage of SERVICE DESK operations • Proactively identify and address recurring technical problems to prevent future incidents • Contribute to process improvement initiatives to enhance the SERVICE DESK processes • Maintain knowledge base articles and user guides for common issues and resolutions.Experiences • IT Graduate, or someone with a keen interest in kick-starting their technology career • A proven track record of achievement and quality customer service in your current role. Technical Skills • Degree in Computer Science, Engineering, or a related field is beneficial • Understanding of service management tools and systems, and a knowledge of technology infrastructure,networks, applications, and their inter-dependencies • Knowledge and experience working across a variety of technology platforms and applications, anunderstanding of relevant programming languages is a plus.

Responsibilities

Provide exceptional technical support to end users and resolve technical issues. Manage user inquiries and maintain high levels of customer satisfaction.