THE REQUIREMENTS:

• Experience on an IT service Desk or similar role
• A strong working knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts
• Ability to maintain hardware: desktops, laptops, printers, and mobile devices
• A friendly approach to problem solving
• Excellent relationship and stakeholder management skills
• Passion for delivering a high quality customer service experience and ongoing service development
• Able to work own initiative and work without supervision
• Well-developed analytical and problem solving skills
• Strong interpersonal and proven communication skills - capable of engaging and building rapport
• Proactive team player with an enthusiasm for problem solving, planning and prioritising a complex and varied workload.
• Willing to work onsite Monday-Friday
  If you are an experienced technical support professional / service desk analyst with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk! OR if you believe that you can use your existing tech-savvy knowledge and customer service skills to become an awesome Service Desk Analyst, then just let us know!

THE ROLE

Provide 1st line IT support to the Windows OS, MS office and networks
Log and categorise incidents, assess their impact, and assign appropriate priority levels
Resolve 70-80% of incoming calls, tickets and walk-ins efficiently - escalating the more complex incidents and service requests to appropriate 2nd/3rd line
Work to SLAs
Proactively identify potential service impacts and escalate to the Service Desk Leaders
Contribute to the IT knowledge base, helping develop and maintain self-help IT support materials to support users and reduce support demand

APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK TO APPLY FOR THIS ROLE.

Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• Will you be able to reliably commute to Exeter EX2 for this job?

Work Location: In perso