As a Service Desk Analyst, you are responsible for providing technical support and troubleshooting for customers in a Managed Service Provider (MSP) environment. This role requires strong problem-solving skills, excellent communication, and the ability to work in a fast-paced, multi-client setting.

The analyst will respond to incidents, service requests, and general IT enquiries while ensuring a high level of customer satisfaction.

Secure Agility is an Australian, Sydney-based IT managed services and cybersecurity provider. We help Australian organisations expose risk, prevent threats, detect incidents, and respond quickly — and we run the cloud, infrastructure, and networks that keep them operating.

We deliver outcomes across:

- Cyber Security (GRC, SOC, IR, Pen Testing)

- Cloud & Infrastructure (AWS, Azure, private cloud, hybrid, Kubernetes)

- AI & IoT (edge, automation, data integration)

- Digital Advisory & Managed Services

- Telco & Secure Hosting

As a Service Desk Analyst, you are responsible for providing technical support and troubleshooting for customers in a Managed Service Provider (MSP) environment. This role requires robust problem-solving skills, excellent communication, and the ability to work in a fast-paced, multi-client setting.

The analyst will respond to incidents, service requests, and general IT enquiries while ensuring a high level of customer satisfaction.