Service Desk Analyst

at  Service Stream

Primary Location
VIC - Melbourne
Job Description Summary
An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office
About the Role
Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing front line IT support across all Service Stream business units, ensuring that all assigned IT incidents and service requests are assessed, remediated or evaluated for escalation in a timely manner and aiming to provide a high level of Customer Satisfaction. Based in our Collin Street, Melbourne office, this opportunity is offered under a Maximum Term, Full-Time contract.
Nature of position: Maximum Term, Full-Time
Location: Melbourne, VIC
Reporting Line: Service & Support Lead

As the successful candidate, you will demonstrate the ability to carry out the following:

• Provide effective first level IT support over the phone, on-site & via the CRM suite supporting desktops, applications, connectivity issues and peripheral hardware issues.
• Assist with user administration, installation and basic training on in-house applications used by employees
• Assist the improvement of operational KPI’s
• Support with the implementation and roll-out of new and enhanced processes
• Record, track, and document the service desk request problem-solving processes used to try to resolve each incident, including all successful and unsuccessful decisions made, and actions taken
• Continually developing and utilising knowledge of technologies and skills relevant to the Service Desk
• Perform necessary system administration tasks

In return Service Stream has a fantastic range of employee benefits to thank our staff for the hard work and dedication they put in every day. Highlights include:

• Flexible Working- at Service Stream, all flexibility requests are genuinely considered. We want to work with you and your needs.
• Growth – We have lots of opportunities for growth and development.
• Discounts - We have lots of benefits - Join us and have full access to exclusive employee benefits and rewards, offering discounts at top retail and lifestyle companies in the market from The Iconic, Ikea, BCF, JBHiFi, Myer, AirBnb, Dan Murphys, Woolworths, Virgin Australia and many many more.
• Paid Leave - Our policies are designed with people in mind! We have a wide variety of Paid leave options from Purchased Leave, Parental leave, Cultural leave and more.
• Access- to our Corporate Novated Leasing, Accommodation and Private Healthcare offers

What do you bring?
We are looking for a resilient individual who has excellent communication skills and a proactive manner of thinking.

In addition to the above, we require an individual with:

• Strong analytical and problem-solving skills to be able to diagnose, resolve entry level technical and hardware issues
• Previous experience in technical support level or relevant educational qualifications
• A sound understanding of Outlook / Microsoft exchange / active directory is essential
• Demonstrated knowledge of Microsoft Operating systems and client applications.
• Experience with installation/troubleshooting of software and hardware (desktop) faults

About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities
Department

Please refer the Job description for details