Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service Desk Analyst at SLB

Cotabato City, Bangsamoro, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Diagnosis, Ticket Management, IT Support, Customer Follow-Up, Quality Control, Administration, Software Testing

Industry

Oil and Gas

Description

Provide first line investigation and diagnosis for incidents. Ensure assigned tickets are up to date until issues are resolved. Provide support and assist IT users in resolving IT issues. Perform post-resolution follow-up with customers. Provide complete daily hand-over including pending ticket, created RIR's, resource outages, personnel issues and any other issues of note. Contribute to annual review of all InterACT procedures. Support international InterACT systems after hours as needed. Perform quality control audits on the application of permissions. Perform SimpleHelp administration tasks. Contribute to the testing of new versions of GIS supported software applications.

Responsibilities

The Service Desk Analyst is responsible for first line investigation and diagnosis of incidents, ensuring tickets are updated until resolution. They also perform post-resolution follow-ups and contribute to the review of procedures.