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Base pay range

A$38.00/hr - A$38.00/hr

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Connecting top-tier talent to the Victorian Government's Corporate Services sector

The Role

A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.

You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.

Responsibilities

- Provide first-line technical support for critical infrastructure.

- Monitor alerts and respond to incidents in line with SLAs.

- Escalate unresolved issues and follow through to resolution.

- Document incidents and contribute to a central knowledge base.

About You

- 1+ year experience in a service desk, helpdesk or NOC setting.

- Excellent communication skills and a calm, customer-first approach.

- Knowledge of networking fundamentals and ITIL practices.

- Comfortable with shift work, including weekends and nights.

- Certificate, diploma, or degree in IT or related field preferred.

If this sounds like you, please apply or email Ahmad at

Seniority level

- Seniority level

• Not Applicable