ABOUT US

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here.
The Info Technology team is looking for enthusiastic students to join our team. You will be provided opportunities to learn from hands on experiences and collaborating with experienced individuals in this field.
Title: Service Desk Analyst - Student
Salary: $19.87 - $24.66 - $29.43 per hour (pay range explained below)
Contract: Term until December 31, 2025
Hours: Casual – 37.5 hours (core hours Mon-Fri 9am-3pm)
Location: Various offices in Metro Vancouver (Downtown Vancouver offices and Park Royal Office) - locations on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.

EDUCATION

• Education in IT or a related field of study

EXPERIENCE

• Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.
• Customer service experience

KNOWLEDGE

• Attention to detail
• Multitasking
• Excellent written and verbal communication skills
• Must be able to collaborate with customers and other IT staff

As the Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments. As well, you will be collaborating with IT staff while providing support for Service Desk inquiries and issues.