EMPLOYMENT STATUS: FULL-TIME, TEMPORARY (UNTIL AUGUST 29, 2025)

Servus is growing! We are looking for a Service Desk Analyst (Summer Student) in our Data & Infrastructure Department.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.
Everyone is a Leader at Servus within Information Services (IS). The Service Desk Summer Student is in the Information Services Department. As such, the incumbent is responsible for interacting with all levels of the organization, and serves a key role within the organization to leverage IS Services to meet Business needs and objectives. You will work to support all end users adhoc requests so they can maintain a consistent level of delivery to Servus members. Serving as the single point of contact (SPOC) for internal technical or business inquiries, providing coordination, analysis and recommendations towards possible solutions.
Provide organization support including cleanups to maintain the integrity of information, providing guidance and advice on standard software applications. You will be responsible for providing user administration and access permissions as requested within defined scope.
The developmental nature of this position requires close supervision; collaborating with a senior analyst to learn Service Desk procedures.
More specifically, the scope of your responsibilities will include, but are not limited to:

REQUIREMENTS

• Knowledge and skills for office procedures and routines along with advanced knowledge of Windows based operating systems, the Microsoft suite and the Internet.

EDUCATION AND TRAINING:

• Grade 12 education and currently enrolled in post-secondary education in IT training.
• A combination of education and experience will be considered for the right applicant who is willing to work diligently to complete the training.
• Training in Microsoft based applications an asset.

CONSIDERATION WILL BE GIVEN TO THOSE THAT HAVE THE FOLLOWING LICENSES/CERTIFICATIONS:

• ITIL Foundations and Support Centre Analyst certification through HDI (Help Desk Institute). These can be taken once probation has been achieved.
  Most importantly, we are looking for candidates with demonstrated customer service and technical skills who can support our intrernal members. If you are a strong communicator with a passion for problem solving, then we encourage you to apply

Please refer the Job description for details