ABOUT US

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

SKILLS AND EXPERIENCE

• Demonstrated experience in an I.T service role
• Effective problem solver with aptitude and interest in developing and applying skills in
• IT Desktop, Hardware, software and printers
• POS system basic troubleshooting of POS, modems, cash up drawers and EFTPOS
• Basic troubleshooting knowledge of enterprise systems such as ERP, HR, Payroll and Distribution Centre systems
• Basic understanding of Windows operating systems, WIFI, ADSL & VPN
• Experience in using one or more ticketing systems and is aware of various ticket categories such as service desk requests, incident and problem
• Experience in resolving high level technical problems quickly and clearly to a customer via phone or in person
• Exposure to work in a roster based environment
• Experience in documenting procedures and training materials
• Proven experience in being customer focused: ability meet customer needs; build productive customer relationships, taking responsibility for internal stakeholder satisfaction.

We have an exciting temporary opportunity for a casual Service Desk Analyst to join our Group. In this role, you’ll be the backbone of Cotton On Group’s (COG) global Information Technology (I.T.) business operations, spanning offices, stores, and distribution centres. Your mission: deliver top-notch phone-based I.T. support, collaborating closely with other I.T. teams to ensure seamless service. From swift resolutions to root cause analysis, your focus will be unwavering. Your interaction with internal stakeholders will be your compass for understanding business needs. Work hand in hand with the Service Desk Manager and Senior Service Desk Analyst to steer standardised policies, processes, and procedures defining our daily I.T. support. If you’re driven by delivering unwavering I.T. service to a global team, apply now.